Communications Infrastructure Services (CIS) operates the voice, video, and data networks and systems for the University and Health System organizations. CIS is fully converged: architecture, implementation, and operations of the systems are analyzed in unison. These systems include:
The organization uses a three-tier support model to best align our resources in support of the converging infrastructures and customer need.
Operations is responsible for the administration, installation and field maintenance of the various campus cable infrastructures (copper/fiber), customer voice premises equipment (phones), and wireless network field equipment.
The Systems and Operations group works collectively and individually within CIS to provide 24/7 technical support for all Telecom telephony switches, associated telecommunications systems and Layer II switched data network.
Design and Architecture provides the system architecture, interoperability services and third-level support for all the campus communications systems and infrastructure. These systems and infrastructure include the LAN/WAN, converged voice/video networks, campus DHCP/DNS and Internet access (research and commodity).
In addition, this group provides research and development of next-generation technologies, both internally and through associations (Internet2, NLR, MCNC, CSG).
The Communication Center is responsible for local and wide area paging services at Duke. Additionally, our 24x7 operators respond to requests for directory assistance, provide notification service for emergent situations, and escalate after-hours telephony outages.