Software Installation Guidelines
for OIT Public Computing Labs

  1. Only Duke faculty or staff can request that software be installed in the computer labs.
  2. Software installation requests are handled as they are received. Priority will be given to those requests that support the academic program.
  3. All software installed on computer lab machines must be site-licensed or licensed for a specific number of machines in the desired computer lab. OIT is unable to restrict software on Duke public computer labs to a specific set of Duke users.
  4. The software must be properly licensed by the owner of the software, which may be a department, OIT, or Duke.
  5. All requests will be considered based on the following factors: system security, performance, usability, reliability, and interference with other installed software programs.
  6. The software must be consistent with the platform-dependent system security model.
  7. Software to be installed must not interfere with the existing system architecture.
  8. The requesting department or instructor must be available for consultation with OIT staff on configuration issues.
  9. Different versions of the same software are considered separate software installations.

By submitting the software request installation form, I agree to the following terms and conditions for installing and removing software:

  1. I am responsible for testing the software package after it has been installed in the lab(s) to make sure it functions and prints the way I expect it to. (Please make sure you test this in the lab and not on your personal machine. It may function differently in a lab environment.)
  2. I understand that the turnaround time for software installations may take up to 10 business days.
  3. I am responsible for renewing software installations each academic term; otherwise the software may be removed.
  4. I verify that I am licensed to use the number of copies indicated on this form and I understand that this application will be accessible from the computers in the lab(s) in which the software is installed.
  5. I understand that OIT is not responsible for any supporting documentation and other materials that may reside in the computer lab(s).
  6. I verify that I have a licensed copy of the application on my office computer.
  7. If OIT does not support the application, I am responsible for arranging for support, and for informing OIT's Student Technology Services group and the users where they can receive support.