IM @ Duke
Pidgin (previously Gaim) Setup
You will need to download and install the Pidgin client for Windows from http://www.pidgin.im/.
Configuring Pidgin
Configuring Pidgin for use at Duke involves three basic steps: pointing the client at the correct server, telling the server who you are, and adding ”buddies” with whom you want to communicate.
Step 1: Launch the Pidgin client
Click on the Start button in the lower left-hand corner of your screen. Go to Programs, then Pidgin.
Step 2: Connect to the server
- Click Accounts on the Pidgin Login screen. Select + Add to get to the Add Account screen.
- Fill in the boxes in the Add Account screen as follows. The screen name should be your Duke NetID.

3. Click Save.
NOTE: Be sure you do NOT check Remember Password. (Security issue: Pidgin's XML config file stores passwords in clear text.)
Step 3: Configuring buddies
Pidgin refers to people you instant message with as buddies. In order to communicate with someone, you must first add them to your buddy list.
- Click Buddies, then + Add Buddy or use the keyboard shortcut (CTRL-B). A dialog box will pop up asking for details about the person you want to add.
- Enter the screen name of the person you want to IM. Usually a person's screen name is their NetID followed by @jabber.duke.edu (for example: yourbuddy'sNetID@jabber.duke.edu). To find your buddy's NetID, visit Online@Duke and click on Directories.
- Optional: Enter an alias for this person. This alias will be shown instead of their screen name.
- Optional: Select a group for your new buddy (see details about groups below).
- Select the account you want to use to communicate with this buddy. Unless you have configured additional accounts and protocols, this will default to your jabber.duke.edu account.
- Click + Add
Other options
Configuring Buddy Groups
Pidgin allows you to organize your buddies into different groups (e.g. family, friends, co-workers, etc). This can be useful if you maintain a large list of buddies. Follow the three steps below.
- Click Buddies on the menu bar, then + Add Group.
- Enter a new group name then click + Add
- When you add a buddy, select a group to place them in (see configuring buddies above).
Additional configurations
Pidgin has a number of configuration options available under Tools in the menu bar, then Preferences (or CTRL-P). You can alter the formatting of messages as well as the Pidgin buddy list, adjust the behavior of Pidgin when you are not available for IM, configure plug-ins for additional features, or make other changes.