OIT can help you decide what kind of telephone set and calling features you need, depending on where and how the telephone is to be used.
In the chart below, R indicates our recommendation; O indicates a set or feature is optional.
C - Common area phone
B - Basic office phone
E - Enhanced office phone
A - Admin. staff/reception phone
H - High usage/call center
| Service type/ feature |
Feature | C | B | E | A | H |
|
Traditional phone |
Hold, transfer, mute, redial, conference | R | R | R | R | R |
| Direct Inward Dialing (DID) | R | R | R | R | R | |
| Display calling number | O | R | R | |||
| Display calling name | O | R | R | |||
| Speed dial | O | O | O | O | O | |
| Speakerphone | O | O | R | R | R | |
| Multiple lines | R | R | R | |||
| Voice mail | O | O | O | O | O | |
| Automated attendant | O | O | O | O | ||
| Headset | O | O | O | O | ||
| Authorization codes for long distance | R | R | R | R | R | |
| Phone set types | Single line (analog) | R | R | |||
| 6210 model | O | O | ||||
| 6220 model | O | O | O |