Cancellations take effect on the last business day of the current billing month. Requests must be received no later than 2 business days prior to the last billing day of the month.
Cancellations take effect within 3-5 business days of your request.
Once your contract has expired, the device is yours to keep. If you no longer wish to keep your device, it is your responsibility to remove any sensitive information it may contain. Below are several options for your old device.
Note: To determine if a device is compatible with your department's mail and/or calendar system, contact your departmental IT support group.
| What System do you want to access? | ||||
|
Device |
Notes |
Notes |
||
|
BlackBerry |
Calendar and Mail Supported by DHTS Helpdesk |
Calendar and Mail supported by OIT Help Desk |
||
|
Palm OS |
Calendar and Mail Supported by DHTS Mobile Services |
Not Supported |
||
|
Windows Mobile and Pocket PC |
Calendar and Mail Supported by DHTS Mobile Services |
Not Supported |
||
|
iPhone |
Mail Supported via Native iPhone IMAP application |
Use the dCal web client |
||
** NOTE: View the Generic DukeMail configuration information.
To add new towers to get better reception, dial *228. Alltel and Verizon regularly add new towers, so we recommend performing this update monthly.
If you change your mind within 15 days of receiving the phone, you can choose a different phone model. Just return the original phone to the OIT Wireless Service Center by the Medical Center Bookstore and fill out another form indicating that you are "Changing Existing Service" by "Ordering Equipment."
If you change your mind more than 15 days after receiving your phone, you will need to pay the full retail price for a replacement phone. You can view the Return Policy here.
If you have had your device for over one year, you may request a new device at the discounted price.
If you change your mind within 15 days of receiving the phone, you can choose a different phone model. Just return the original phone to the OIT Wireless Service Center by the Medical Center BookStore and fill out another form indicating that you are "Changing Existing Service" by "Ordering Equipment."
If you change your mind more than 15 days after receiving your phone, you will need to pay the full retail price for a replacement phone. You can view the Return Policy here.
If you have had your device for over one year, you may request a new device at the discounted price.
NOTE: IF YOU GET A NEW PHONE AFTER ONE YEAR, YOUR CONTRACT WILL BE EXTENDED BY 1 YEAR.
If you have insurance for your device, contact OIT to request a replacement.
If you do not have insurance, you may request a replacement device. If you have had your phone for over one year, you can get the replacement device for the discounted price.
If you have had your phone for less than one year, you may cancel your contract and request a new phone, with a new number, the following billing month.
Verizon's insurance plan covers lost, stolen or damaged units for a $50 deductible. If your device is lost or stolen, call 1-877-646-7874 to order a replacement. If it is stolen, you may need to provide a police report number.
If you do not have insurance, you may request a replacement device. If you have had your phone for over one year, you can get the replacement device for the discounted price. Otherwise, you will need to pay the full retail replacement price.
Calls placed using a calling card will still count against your minutes. Calling card calls are not airtime free. For example, if you place a phone call during daytime hours using a calling card, your wireless account will be charged for the minutes you use as if it were not a calling card call.
Yes. Complete and submit a Change of Service request with the updated information.
No. Any calls placed on your wireless phone count against your minutes. Toll-free numbers are not airtime free. However, you may not be charged long distances charges depending on your account restrictions.
Yes, you will be assessed state, local and federal taxes on every invoice that you are billed for service.
Get It Now is a technology and service that allows you to download and use applications on your Verizon Wireless Get It Now-enabled phone. For example, you can quickly and easily download ringtones, games, emails, directions, instant messages and more to your phone and use them right on your handset. It is a new enhancement to wireless technology.
Once the third-party vendor receives the short code, the subscriber must reply "Yes" in order to be billed the charge. The "Yes" indicates they accept the fees associated with the third party's service.
To opt out of Get It Now:
Reply, “QUIT, END, CANCEL, UNSUBSCRIBE, or STOP" to the Monthly Subscription Mobile Terminated SMS message. Opt-out confirmation message is sent via SMS.
Or, send a TXT Message to short code with the keyword "STOP" or "STOP ALL" to end the monthly subscription.
Short Codes:
33257 for Katazo
40100 for QMobile
95763 for Holla Mobile
63232 for Dada Mobile
75556 for Mobile Messenger (pimpmycell)
22722 and 22922 for Mobizzo
22891 for Best Buy
76274 for Pepsi Smash
24455 for Mobilebites
22288 for ABC Wireless
48000 for Thumbplay
If you have insurance for your phone/device, contact OIT to request a replacement.
If you do not have insurance, you may request a replacement device. If you have had your phone for over one year, you can get the replacement device for the discounted price. If you have had your phone for less than one year, you may cancel your contract and request a new phone, with a new number, the following billing month.
If you have insurance for your phone/device, Verizon's insurance plan covers lost, stolen or damaged units for a $50 deductible. If your device is lost or stolen, call 1-877-646-7874 to order a replacement. If it is stolen, you may need to provide a police report number.
If you do not have insurance, you may request a replacement device. If you have had your phone for over one year, you can get the replacement device for the discounted price. Otherwise, you will need to pay the full retail replacement price.