Full payment of your balance is due when we notify you (via email) that your online invoice is available for viewing. Accounts are past due if not paid by the 25th of each month. Once an account is 30 days past due, services are subject to disconnection. Services can only be restored after the payment of the entire balance due plus administrative fees.
Your electronic payment is posted to your account within 48 hours. Your payment will be reflected on the next month's invoice. If you paid the Balance forward but the payment is not reflected on your invoice, deduct it from the total amount due when you pay the invoice. Contact the OIT Telecom Help Desk at 684-2200 if you need a receipt for your payment.
NOTE: Allow sufficient time for your payment to be processed by the 25th so you don't experience a lapse in service. Please note that we do not accept cash payments.
Yes. Review your invoice carefully and notify us immediately (684-2200) if you have any questions. We must investigate any discrepancies within 30 days of the bill date in order to make adjustments to your account.
Yes. We make every effort to keep the online application available, but if it's out of service temporarily, we'll post the outage on the OIT Help Desk Web page.
Contact the OIT Telecom Help Desk online or call us at 684-2200. Include the following information: