Communications Infrastructure

Bob Johnson, Director
(919) 668-1762 or robert.l.johnson@duke.edu

Communications Infrastructure Services (CIS) operates the voice, video, and data networks and systems for the University and Health System organizations. CIS is fully converged: architecture, implementation, and operations of the systems are analyzed in unison. These systems include:

  • Enterprise TDM voice systems (Lucent 5ESS, Avaya S8700, Cisco CallManager): 35,000 subscribers
  • Enterprise Voice Mail Systems (Avaya, Cisco Unity): 15,000 subscribers
  • 800MHz Trunked Radio System: ~ 800 subscribers
  • Data Network across University buildings: 48,000 ports
  • Wireless Network across University: 1,700 Access points
  • Internet connectivity: 7TB+ per day to and from the Internet
  • Cable Television: 2200+ subscribers
  • DHCP & DNS Services
  • Paging service (local and wide area): 12,000+ pagers; 460,000+ pages per month
  • Communication center: 80,000 calls per month

The organization uses a three-tier support model to best align our resources in support of the converging infrastructures and customer need.

Operations

Dean Corn, Senior Manager
(919) 668-6482 or dean.corn@duke.edu

Kevin Harpham, Manager
(919) 684-3340 or kevin.harpham@duke.edu

Operations is responsible for the administration, installation and field maintenance of the various campus cable infrastructures (copper/fiber), customer voice premises equipment (phones), and wireless network field equipment.

Systems and Operations

Vacant - Senior Manager

The Systems and Operations group works collectively and individually within CIS to provide 24/7 technical support for all Telecom telephony switches, associated telecommunications systems and Layer II switched data network.

Design and Architecture

Kevin Miller, Assistant Director
(919) 668-6484 or kevin.miller@duke.edu

Design and Architecture provides the system architecture, interoperability services and third-level support for all the campus communications systems and infrastructure. These systems and infrastructure include the LAN/WAN, converged voice/video networks, campus DHCP/DNS and Internet access (research and commodity).

In addition, this group provides research and development of next-generation technologies, both internally and through associations (Internet2, NLR, MCNC, CSG).

Communication Center

John Robinson, Senior Manager
(919) 684-3830 or john.w.robinson@duke.edu

Chris Slaughter, Manager
(919) 681-8667 or chris.slaughter@duke.edu

The Communication Center is responsible for local and wide area paging services at Duke. Additionally, our 24x7 operators respond to requests for directory assistance, provide notification service for emergent situations, and escalate after-hours telephony outages.