Webconferencing - Elluminate Live!

What is Elluminate Live?

Elluminate Live! is a java-based webconferencing solution developed with education in mind.

How do I get access to Elluminate?

This solution is available hosted by Elluminate, Inc. makers of Elluminate Live!.  Accounts specify a number of concurrent users and allow unlimited meetings to occur simultaneously within that concurrent user limit.  Departments may also wish to license for unlimited use by their full-time equivalency (FTE) count.

If you'd like to try before purchasing, a free 3-person meeting room, known as a vRoom, is available at: http://www.elluminate.com/vroom/index.jsp.

For information and licensing, interested parties should contact Duke's Elluminate representative:

Michelle Kresini
Regional Sales Manager
michellek@elluminate.com
(886) 388-8674
(954) 229-2622

Elluminate has been piloted and locally run here at Duke since Fall of 2006. Elluminate will no longer hosted here at Duke, as of September 1st, 2008. For those of you already using Elluminate, you can access the service website at: http://webconference.oit.duke.edu.

For more information about this service feel free to contact us, please mention Elluminate Live! and let us know what questions you have.

Steps to Success using Elluminate.

• If this is your first meeting using Elluminate, go to Elluminate support and check to make sure your computer is configured properly or download the free java software you'll need to join the meeting. Next, join the configuration room prior to your meeting to do a final check and practice configuring your audio and adjusting levels (login: full name, password: leave it blank).
• If you'll be a moderator: familiarize yourself with the software. Review the documentation provided below or sign up for live training (also linked below).
• Choose a recommended headset for best results with voice communications.

What documentation is available on Elluminate?

• Frequently Asked Questions

• Elluminate Live! support page

• Elluminate Live! documentation

• Elluminate Live! sign-up for live training (first-time users need to register, the login/password is not necessarily the same as the one you use to access the Elluminate Live service)

• Creating meetings in Elluminate - Old OIT Site

• Turning an Elluminate session into a podcast

• Faculty Quick Start guide for Webconferencing - Old OIT Site
• Student Quick start guide for Webconferencing - Old OIT Site

How do I get help with Elluminate?

Our FAQ has answers to some common questions.

Elluminate Support Center - Includes Knowledgebase, Phone Help, and Live Chat assistance.

Elluminate Customer Care Line - 866-388-8674, option 2. Phone support technicians available 24/7 to help with general questions about using Elluminate. Students and guests may also use this resource.

For in-depth features please see the documentation above. You may also wish to consider the free live training Elluminate, Inc. offers on a regular basis.

If you have questions about the use of this tool or a unique need, Contact the OIT Webconference team. Please mention Elluminate Live and describe what you'd like to accomplish.

To receive email notification of planned service downtimes and updates, subscribe to the webconference announcement list.

Important resources related to Elluminate Web Conferencing.

• Headsets are recommended for individual use of Elluminate voice communications. Check here and look for the Web Conferencing icon
  
• Elluminate has presenter video capability. Recommended webcams can be found here, look for the Web Conferencing icon
  
• USB speakerphones can also be used for single participants or small groups using one Elluminate computer. Recommended USB speakerphones can be found here, look for the Web Conferencing icon