Duke Exchange

OIT provides Fuqua students, faculty and staff with Exchange accounts. If you are unsure if you have a Duke Exchange account, please contact your local IT support or the OIT Service Desk. Duke Exchange accounts have an initial 2 GB of e-mail and calendar storage, which is backed up daily. If you accidentally delete or lose some of your e-mail, the OIT Service Desk may be able to recover it. Public folders are used for legacy services, however they are not backed up as part of the daily backups.

Interested in Using Exchange?

Fuqua is currently the only school using the Exchange service.  If you are interested in using Exchange, please have your department or school's IT support contact the OIT Service Desk to request additional information.

Maintaining your account

You should perform maintenance on your Exchange account to keep it running smoothly. These tips can help keep your account in good working order: 

  • Do not open e-mail from an unknown source. Delete the message! By not opening these messages and keeping your anti-virus software up-to-date, you minimize the chances of a virus infecting your computer.
  • Check your mail quota regularly to ensure you don't exceed your limit. Plain text e-mails take up very little space, but mail attachments (photos, etc.) can take up quite a bit. Save attachments to your hard drive or other storage device to save space on your e-mail account.
  • Your sent-mail folder counts toward your quota. If you save copies of the e-mails you send, check your sent-mail folder regularly and delete messages you no longer need.
  • When you approach your quota, OIT will send you a warning message. The e-mail will include instructions on how to increase your quota. It takes just a minute, and following the instructions may mean the difference between getting all your e-mail or losing an important document.

Preventing spam

Spam is unsolicited commercial e-mail. To help prevent spam:

  • Spam filtering is active on Exchange, but you may also set rules in Outlook or OWA for additional filtering.
  • Never respond to spam. This only confirms that your e-mail address is valid, and you're likely to get even more.
  • Do not post your e-mail address on your Web page.
  • Use a second e-mail address to sign up for non-Duke newsgroups and mailing lists or to make purchases on the Web. You can sign up for free e-mail service through various providers, including Hotmail, Gmail, and Yahoo.
  • Do not give out your e-mail address without knowing how it will be used.

Using an e-mail alias

An e-mail alias is a convenient e-mail address based on your name (for example, first.last@duke.edu). The alias is not a new mailbox, it is just an address that is easy for people to remember. You may have had an alias created for you already, but it can be changed. E-mail sent to your alias is routed to the Duke mailbox you designate.

Using Outlook Web Access

Duke recommends that students use Outlook Web Access (OWA) for e-mail. Use your NetID and password to log into OWA.

Using a MAPI mail client

If you prefer to use a MAPI mail client, please visit the account access Web page for instructions.

Find out more 

For more information, please visit our Exchange FAQ page.