Get Help

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In Person at The Link

Visit The Link located on the lower level of Perkins Library on West Campus for assistance and equipment loans.

Hours:

• Sunday -- 3 p.m. - 10 p.m.
• Monday - Thursday -- 8 a.m. - 10 p.m.

• Friday -- 8 a.m. - 5 p.m.

SPECIAL HOURS:
The OIT Service Desk at The LINK will close at 3PM on Wednesday, April 24th 2024 for LDOC(Last Day of Class).  We will reopen on Thursday for normal business hours.

Congrats on another successful year and congrats graduates!!

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Chat OR CALL

(919) 684-2200

Hours:

• Monday - Thursday: 24 hours
• Fridays: 12 a.m. - 5 p.m.
• Sundays: 3 p.m. - 12 a.m.

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Submit a Help Ticket

Request help from the OIT Service Desk.

• Report an outage
• Report a WiFi issue
• Submit a general help ticket
• Get help with phone or voicemail
• Modify account or mailing list

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Help Articles 

Find answers to common questions with step-by-step instructions.

• Manage NetID and password
• Configure Office 365
• Login to Sakai
• Login to Canvas

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for the Duke Community

• Students
• Staff
• Faculty/Researchers
• IT Professionals

• Office 365: Setting an out-of-office or vacation message using OWA
• How to sponsor an account
• Using multi-factor authentication

• Dukeblue: Getting connected on iPad or iPhone 
• How to reset your NetID password
• Use the self-service tool to reset your email address