Get Help

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In Person

Find Us in the Perkins Library Lower Level

Hours:

• Monday – Thursday:
  10 a.m. – 7 p.m.
• Fridays:
  8 a.m. – 5 p.m.

In observance of the Martin Luther King Jr. holiday, the Service Desk will be closed on Monday, January 19, 2026. We will reopen for normal business hours on Tuesday, January 20.

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Chat OR CALL

(919) 684-2200

Hours:

• Monday – Thursday:
  8 a.m. – 7 p.m.
• Fridays:
  8 a.m. – 5 p.m.

In observance of the Martin Luther King Jr. holiday, the Service Desk will be closed on Monday, January 19, 2026. We will reopen for normal business hours on Tuesday, January 20.

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Submit a Help Ticket

Request help from the OIT Service Desk.

• Report an outage
• Report a WiFi issue
• Submit a general help ticket
• Get help with phone or voicemail
• Modify account or mailing list

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Help Articles 

Find answers to common questions with step-by-step instructions.

• Manage NetID and password
• Configure Office 365
• Login to Canvas

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GradUATE/Professional STUDENT ONELINK Help

Duke graduate/professional school applicants can get help with OneLink, a service that allows sign in to select Duke online systems. 

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for the Duke Community

• Students
• Staff
• Faculty/Researchers
• IT Professionals

• Office 365: Setting an out-of-office or vacation message using OWA
• How to sponsor an account
• Using multi-factor authentication

• Dukeblue: Getting connected on iPad or iPhone 
• How to reset your NetID password
• Use the self-service tool to reset your email address