Sign Up or Cancel Service

Information on ordering, cancelling, and changing phone and paging services is located below. When an employee leaves your department, read through this information.

• Wireless phone and data devices
• Local phone service
• Voice mail
• Long distance calling cards
• Long distance authorization codes
• Pagers
• Automatic Call Distribution (ACD)

Wireless phone and data devices

• Sign up for new service
  
• Change existing service online
• Upgrade or replace phone/device online
  
• Order accessories for your phone/device online
  
• Cancel service online
  

Where do I pick up my wireless phone?

Local phone service

Review the list of things to consider before placing your order. Include your answers to the questions in your order.

To add, change or move telephone service, send an Intradepartmental Request (IR) or Service Request to OIT via:

• fax (684-3383) or
• campus mail (Box 90217)
  

A representative will contact you regarding your order.

Voice mail

To request or cancel voice mail service:

• send an e-mail to televideo@duke.edu or
• call 684-2200 or
• fax (684-3383) or
• mail (Box 90217) an Intradepartmental Request (IR) or Service Request to OIT

Include the following information:

• make and model of the phone(s)
• the telephone number(s)
• the user(s) name(s)

A representative will contact you regarding your order.

Long distance calling cards

To request or cancel a long distance calling card:

• send an e-mail to televideo@duke.edu or
• call 684-2200 or
• fax (684-3383) or
• mail (Box 90217) an Intradepartmental Request (IR) or Service Request to OIT

Include the following information:

• the user(s) name(s) and
• billing information (charge code, mailing address).

A representative will contact you regarding your order.

Long distance authorization codes

To request or cancel a long distance authorization code:

• send an e-mail to televideo@duke.edu or
• call 684-2200 or
• fax (684-3383) or
• mail (Box 90217) an Intradepartmental Request (IR) or Service Request to OIT

Include the following information:

• the telephone number(s) from which the authorization code(s) will be used,
• the user(s) name(s) and
• billing information (charge code, mailing address).

A representative will contact you regarding your order.

Pagers

• Order paging service
• Change paging service
• Cancel paging service
• Order a replacement pager
• Found a pager?
  

Automatic Call Distribution (ACD)

If you are currently using a centralized, digital telephone system, you can use ACD in your area. To obtain more information, including recommendations and pricing, contact OIT at 684-2200.