Using Voice Mail

OIT assigns a voice mailbox to each on-campus student with local phone service. If you're a new voice mail user or have forgotten your mailbox number, contact the OIT Help Desk at 684-2200.

You'll have to initialize your mailbox every fall or whenever you change rooms.

• Initializing your voice mailbox
• Retrieving messages
• Sending messages
• Changing your greeting
• Changing your mailbox name
• Changing your security code

Initializing your voice mailbox

Listen carefully to the system prompts.

1. Call the voice mail access number: 613-4400.
2. Press #.
3. Enter your mailbox number (500xxxx).
4. Enter the default security code: 123456.
5. Enter your new security code. Follow the prompts to verify and save your new security code.
   
   Tip: Use only digits 0 through 9. Your security code must be six to 10 digits in length.
   
   
6. The system prompts you to record your name. (This is what callers to your room hear during the automated greeting or if they use student directory information, 613-INFO.)
7. The system prompts you to record a greeting. (This is what callers hear if you don't answer your room phone.)
8. The system prompts you to begin receiving or sending messages by announcing “Ready.” To exit, press 99

Retrieving messages

When there are new messages in any of the voice mailboxes on your line, you'll hear a stuttered dial tone. Once you erase or save messages, the stuttered dial tone notification will stop. If you have a DID (Direct Inward Dial, not associated with a telephone line) mailbox, you will not receive a stuttered dial tone message notification.

1. Call the voice mail access number: 613-4400.
2. Press #.
3. Enter your mailbox number.
4. Enter your security code. A prompt will announce the number of new and saved messages, then say “Ready.”
   • To listen to new messages, press 5.
   • To listen to saved messages, press 192.
   • To back up while listening, press 2.
   • To back up to the beginning of the message, press 22.
   • To hear the date and time of the message, press 8.
   • To erase a message, press 3.
   • To save, press 7. If you don’t save a message but listen to it in its entirety, the message will be erased automatically when you exit the system.
   • To listen to the next message, press 5.
5. To exit, press 99.

Sending messages

1. Call the voice mail access number: 613-4400.
2. Press #.
3. Enter your mailbox number.
4. Enter your security code. A prompt will announce the number of new and saved messages, then say “Ready.”
5. To record a message, press 6.
6. Enter the mailbox number of the desired recipient.
7. To begin recording, press #.
8. To end recording, press #.
9. To send the message, press #. Listen to the prompts for available messaging options.
10. To exit, press 99.

Changing your greeting

1. Call the voice mail access number: 613-4400.
2. Press #.
3. Enter your mailbox number.
4. Enter your security code. A prompt will announce the number of new and saved messages, then say “Ready.”
5. To access your greeting, press 4.

Tip: To listen to your current greeting before you record a new one, press 5.

6. To record a new greeting, press 6.
7. To listen to your greeting, press 22.
8. To end recording, press #.
9. To exit, press 99.

Changing your mailbox name

1. Call the voice mail access number: 613-4400.
2. Press #.
3. Enter your mailbox number.
4. Enter your security code. A prompt will announce the number of new and saved messages, then say “Ready.”
5. To access custom options, press 16.
6. To record a new mailbox name, press 8.
7. To end recording, press #.
8. To exit, press 99.

Changing your security code

1. Call the voice mail access number: 613-4400.
2. Press #.
3. Enter your mailbox number.
4. Enter your security code. A prompt will announce the number of new and saved messages, then say “Ready.”
5. To access custom options, press 16.
6. To enter a new security code, press 2.
7. To save, press #.
8. To exit, press 99.