The Conversion to Voice over Internet Protocol Telephony
Duke University is converting all phone service on the main Duke campus, including Duke Medicine facilities, to Voice over Internet Protocol (VoIP), over a two-year period. The move will reduce phone service costs by more than $2 million a year when completed, ensuring that we are using the university’s financial resources as efficiently as possible.
The adoption of VoIP will mean that we can retire legacy phone switches, which are costly to maintain and, in some cases, difficult to upgrade, and that all departments will enjoy reduced phone rates starting in July of 2010.
VoIP makes other things possible, from moving your phone (and phone number) to another location without paying for a service call, to putting your desk phone on your laptop and taking it anywhere you can get a wireless connection.
For additional information:
- Frequently asked questions – About VoIP technology, the Duke VoIP Conversion process and what the VoIP conversion means to you
- Scope statement for the project – A general statement of the project, the owners and directors of the project, its justification and objectives, key milestones, assumptions and limitations, etc.
- VoIP in the university – project schedules and supporting documents
- News archive – links to communications about the Duke VoIP conversion project
- Using your VoIP phone – Quick-start guides, comprehensive user guides and online interactive turorials for the VoIP phone sets used at Duke